Peace of mind with Scenic

We appreciate that you have invested a lot of time into planning your holiday and we want to reassure you that with Scenic, you can book and travel with confidence. 

Travel with Confidence

Whilst the world may have changed, our commitment to our guests, the guest experience and their health, safety and wellbeing remains our key priority.  
Scenic Group works closely with the Cruise Lines International Association (CLIA), local and international Government Health agencies, to ensure our protocols exceed the latest regulatory requirements. In addition we are continuously implementing the newest insights that help us to safeguard the health and safety of our guests and staff, while ensuring a truly wonderful guest experience.
 
We continuously update our protocols to safeguard both the health and the experience of our guests.

Book with Confidence

For extra peace of mind take advantage of our Flexible Booking Policy and complimentary Deposit Protection Plan

Our Latest Travel Updates & Covid-19 Policy

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Latest Covid-19 Update

Europe River Cruising Covid-19 FAQs

Pre-departure

Q. Do I need to be fully vaccinated to travel?
A. In order to travel with the Scenic Group (which includes Scenic Luxury Cruises & Tours, Emerald Cruises, Evergreen and Mayflower) all guests need to be fully vaccinated with approved dose(s) against COVID-19, at least 14 days prior to their journey. Guests will be required to present confirmation of vaccination upon boarding. The approved vaccinations include:

• 2 doses of Pfizer BioNTech
• 2 doses of Oxford AstraZeneca
• 2 doses of Moderna
• 1 dose of Johnson Johnson Janssen
Q. Are their additional travel requirements for my journey?
A. Guests are required to comply with any government requirements to enter countries on their itinerary at the time of travel. It will remain the responsibility of the guests to ensure they meet all necessary requirements including any necessary proof of vaccination and/or negative COVID-19 test results should this apply at the time. For further information please visit https://www.gov.uk/coronavirus, www.nhsinform.scot/covid-19-vaccine/after-your-vaccine/get-a-record-of-your-coronavirus-covid-19-vaccination-status OR https://travel.state.gov/content/travel/en/international-travel
Q. Do I need to provide a negative PCR Covid-19 test prior to embarking my cruise?
A. We require guests to provide proof of a negative PCR COVID-19 test (taken within 72 hours of their voyage departure) when boarding the ship.
Q. Do I need to complete a pre cruise health questionnaire?
A. To ensure all guests are safe and well before your journey with us begins, we will require you to complete a pre-departure medical health evaluation. The form will be sent out 7 days prior to the departure of your journey and will need to be returned/completed on embarkation.
Q. Do I need to pack my own mask and hand sanitiser?
A. We recommend guests should travel with their own face mask and hand sanitiser to have available in their hand luggage for connecting travel arrangements which may include flights, hotels, and transfer arrangements.

Onboard

Q. Will there be enhanced cleaning?
A. Our on-board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities. Any touchscreens such as iPads will be thoroughly disinfected after each use and hand sanitisation stations will be placed throughout the ship.
Q. What social distancing measures are in place?
A. All guests are required to maintain a physical distance of 2-metres (6 feet). In addition, we have adjusted the various touchpoints of your journey, allowing you to check in and check out completely contact-free. Through a phased embarkation you will be able to arrive and depart from the ship smoothly and with safe social proximity in mind.
Q. Do I need to wear a mask?
A. Face masks should be carried by guests at all time. However, they are only required to be worn when moving through the ship, where social distancing is not possible. Face masks will be available in guest suite accommodation and from Reception.
Q. Will there be a health and safety briefing?
A. Our medical expert will host mandatory briefings and screenings. These sessions are designed to ensure every member of our guests and crew are healthy and offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.
Q. Are there any changes to dining?
A. All dining options on board your cruise are currently being delivered as advertised. If local requirements change and health advisory is altered, self-serve buffets will suspend accordingly.
Q. Will there be any impact to excursions on my journey?
A. Whilst we are planning to operate our schedule of on shore excursions, they will be conducted according to local COVID-19 requirements and so the following may apply: 

-Opening times of venues may be changed 
-Group sizes may be changed or adjusted on a daily basis 
-There may be other amendments to excursions, due to possible closures, or routing changes etc.
Q. What happens if travel restrictions change while on my cruise?
A. In the event that travel restrictions or quarantine requirements change during your cruise, the on board crew will liaise directly with you in relation to amending any travel arrangements.
Q. What happens if a positive case is detected on board?
A. Guests who present any COVID-19 symptoms will be required to immediately isolate within their suite alongside any members of the same travelling party sharing the suite. A rapid COVID-19 antigen test will be conducted followed by a PCR test. We will also be required to adhere to any local government quarantine and testing recommendations if a guest or crew member returns a positive COVID-19 PCR test result.
Q. I need to be able to provide a negative PCR test to return home, how will this be managed?
A. All guests will receive RT-PCR testing prior to disembarkation ready for their ongoing travel. Guests who choose to extend their stay after the end of the cruise, it will be responsible for obtaining an additional negative RT-PCR test before flying to their home port (own expense).
Q. I have post cruise arrangements, how will I receive a PCR test result to align with my government requirements?
A. Unfortunately, logistically it will not be possible for us to manage PCR testing for our guests with differing post cruise arrangements prior to their homeward flight.  Complimentary PCR testing for guests will be administered by Scenic Group on the ship prior to debarkation. Guests who are doing their own arrangements or extending their stay will need to source their own PCR test to align with their return home.  If guests would prefer to move their extended stay to pre cruise, they will be able to take advantage of our complimentary testing.

Scenic Eclipse Antarctica Covid-19 FAQs

Q. What happens when I arrive in Buenos Aires for the included pre-night stay?
A. When you arrive into Buenos Aires and clear through the airport, guests will be transferred only with other Scenic guests to and from the group hotel for their overnight stay. It is recommended for all guests to remain at the hotel for the duration of their stay in Buenos Aires to limit their potential exposure to other persons or places with COVID-19. The day that the voyage begins, you will be flown from Buenos Aires to Ushuaia to meet Scenic Eclipse.
Q. I want to spend more than one night in Buenos Aires. Am I able to extend my stay?
A. f guests would like to extend their stay in Buenos Aires for more than the included night, they will be required to receive an additional negative RT-PCR test before their flight to Ushuaia (own expense). Please ensure that the time to receive the result is factored into your stay.
Q. What happens if there is a positive COVID-19 case onboard?
A. In Port
In the event a guest or crew member returns a positive COVID-19 test result during our medical screening process prior to embarkation, the guest/crew member will be denied boarding. Scenic will work with our Medical Service provider and local authorities for their repatriation. 

On Board
In the event a guest or crew member returns a positive COVID-19 test result while on board, they will immediately isolate in their suite. Contact tracing will be conducted. Those persons identified as part of the contact tracing will be required to undergo onboard PCR testing to rule out ‘community transmission’ of the COVID-19 Virus. Positive cases will be transferred ashore at first opportunity and follow local government health advisories recommendations. Scenic will work with our Medical Service provider and local authorities for the repatriation of the guest or crew member.
Q. What happens if South America closes its borders?
A. In the unlikely event that South America closes their borders while we are in Antarctica, Scenic has contingency plans in place to ensure the repatriation of all guests in the most efficient manner. With global teams and people on the ground in Argentina, we have the experience to ensure the safe return of all guests.
Q. What happens if Scenic cancels or suspends the cruise?
A. We will continue to monitor the situation and the guidelines of World Health Organisation, the Cruise Lines International Association (CLIA) and Government travel advisory updates. If our guest’s safety is compromised in any way, we will contact you to advise as a priority, and offer alternatives such as transferring to a future departure. If there are any updates for your Reservation, we will be in contact with you.
Call our Experts on 0808 3016 266 to secure your place or
Request a Brochure
‡ Flexible Booking Policy:  To ensure guests can book with confidence, for all new 2022/2023 bookings Scenic Group are including a Flexible Booking Policy which allows guests to defer travel and transfer to an alternate departure or itinerary or cancel up to 60 days prior to travel, with no Scenic Group fees (3rd party fees may apply). For cancellations, the value of the booking will be applied as a Future Travel Voucher (FTV) which is valid for 24 months.  This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand land touring. Please note, final payment due date will remain as per booking conditions; however, this flexible policy allows changes to be made up to 60 days prior to travel.