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Why Scenic? > FAQs > 10 Most Commonly Asked Question

FAQs

See below for our collection of most frequently asked questions

10 Most Commonly Asked Questions

Q.
How do I book with Scenic?
A.

If you would like to book a Scenic river cruise, ocean cruise or tour, please call 0808 231 4582 or visit our contact us page. Our dedicated sales team will guide you through the booking process, and answer any queries you might have.

For more information on making a booking, or to choose your perfect package, please see our latest brochures, here.

Q.
What is included when I book a cruise or tour?
A.

Scenic river cruises include an all-inclusive promise. Fine dining, complimentary beverages, breath-taking excursions, return flights, transfers, on board Wi-Fi, porterage, port charges and taxes are all included. And with no hidden extras to worry about throughout your cruise, you can virtually leave your wallet at home.

For the full list of inclusions when booking a Scenic tour, please refer to your itinerary or contact our dedicated sales team.

Find out more about our extraordinary range of inclusions, here.

Q.
What clothing do I need to pack?
A.

There are no specific pieces of clothing we insist you pack, however we can offer pieces of advice, based upon your itinerary. We recommend comfortable walking shoes for sightseeing, as well as any garments, such as hats, gloves and water-resistant jackets, which will help you to stay comfortable whatever the weather. The dress code across all Scenic cruise and tour itineraries is casual and comfortable. Dinner attire is smart casual — open-neck shirts, trousers and dresses; you may wear a jacket or blazer with a tie but it is not required.

Q.
Can Scenic organise my travel insurance?
A.

No, Scenic is unable to provide travel insurance. We'd recommend that you arrange insurance cover that best suits your circumstances, and covers you in the event of unforeseen circumstances. It’s also a good idea to take any documents relating to your insurance with you when you depart.

Q.
Can Scenic arrange my passport and visas?
A.

Scenic cannot arrange a passport or visas on your behalf, but our experienced booking representatives may be able to advise you on the type of visas and documentation you need when visiting certain countries.

Your passport must be valid for six months beyond the conclusion of your trip. Please check your passport before departure, and give yourself time to apply for a new one if this is required. Also, if the nationality on your passport differs from the country in which you currently reside, contact your local consulate to ensure you have the right documents for travel. Your holiday may be disrupted if you cannot provide valid documents at airports and border crossings.

You can find out more about visa requirements here.

Q.
Will I require health checks and vaccinations?
A.

We would recommend consulting your GP before booking with Scenic if you have a serious medical condition. Please inform us at the time of booking if you have any mobility difficulties, so we can take appropriate action and ensure the right provision is in place to accommodate your needs.

For information on which vaccinations you may require to visit a certain country during a Scenic river cruise, ocean cruise or escorted tour, please contact your GP or go to the NHS website.

Q.
When will we receive our final documents?
A.

You can expect your travel documents to arrive between 2 – 4 weeks prior to your departure date. When booking within two weeks of travel, your travel documents will be emailed to you to print at home.

Q.
Are there different suite categories and prices?
A.

We offer a variety of suite categories and accommodation dependent on the ship you'll be travelling on. Information about the various suite options can be found in our brochures or at the time of booking.

Q.
What is the standard baggage allowance?
A.

You are entitled to carry one suitcase per person with the total sum of its length, width and height not exceeding 76 x 53 x 28cm (30 x 21 x 11in), and a maximum weight not exceeding 20kg (airline dependent). Overweight or oversize items will not be carried. However, some ships may permit additional baggage at your cost. Personal and valuable items such as make-up, cameras, medication or money/currency should be carried in a separate travel bag.

Q.
Do Scenic accommodate those with special dietary requirements?
A.

Yes, Scenic accommodate special dietary requirements to the best of our ability across our river and ocean cruises, and escorted tours. If you have special dietary requests, please notify us at the time of booking and inform your Cruise Director when you arrive.

Please note: while we endeavour to accommodate all dietary requirements, special requests are not guaranteed and failure to meet any request is not breach of contract on our behalf.

If your question has not been fully answered, please get in touch via our Contact Us page. 

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