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Why Scenic? > River Cruise Guarantee

River Cruise Guarantee

At Scenic, we take our commitment to being truly all-inclusive seriously, and so we have partnered with Chubb Insurance, a leading global insurance company, to offer a River Cruise Cover.

We know some things are out of our control, which is why on every Scenic river cruise, you will be automatically covered for certain unavoidable delays or cancellations due to strikes, mechanical breakdowns, adverse weather conditions or natural disasters.

We understand and appreciate how much you have invested in your holiday with us, and so we want to give you peace of mind, and the knowledge that you are covered when you embark on your cruise. There's nothing extra to pay, and you are automatically covered in the price of your cruise.

The River Cruise Cover

You will be covered if your Scenic river cruise is delayed or cancelled due to unforseen circumstances, after it has commenced and before you have disembarked and completed your tour. 

What is classed as unforseen?

  1. mechanical breakdown;
  2. riots;
  3. strikes;
  4. civil commotion;
  5. river or canal lock damage or closure;
  6. adverse weather conditions; or
  7. natural disasters

In these circumstances, and depending on the level of your Scenic tour, you will be paid up to a maximum amount for each full 24 hour period from the start of the delay or cancellation of Your Scenic Tour up to a maximum of GBP £4000 (or seven (7) consecutive 24 hour periods) or the originally scheduled end date of Your Scenic Tour, whichever is the lesser.

What is not covered?

We will not pay for claims arising directly or indirectly from:

  • Consequential loss of any kind including loss of enjoyment or any financial loss not specifically covered in the Policy;
  • War, invasion, act of foreign enemy, hostilities (whether war be declared or not), Civil War, rebellion, revolution, insurrection or military or usurped power;
  • Any loss or expense with respect to Cuba or a specially designated person, entity, group or company on the Specially Designated List or which if reimbursed or paid by Us would result in Us being in breach of trade or economic sanctions or other such similar laws or regulations;
  • Any nuclear reaction or contamination, ionising rays or radioactivity;
  • Any Goods and Services Tax (GST) liability or any fine, charge or penalty You are liable for because of a failure to fully disclose to Us Your input tax credit entitlement for the premium;

Some delays can be resolved in a matter of hours, and these situations will not be covered under the river cruise guarantee:

  • High water levels that prohibit the sailing of the ship in the afternoon, but subside to alllow us to make it under the bridge in the evening and deliver the ship to the scheduled disembarkation location the next day. 
  • If we need to swap ships due to high/low water levels, and we this takes less than 6 hours to complete.
  • If we embark/disembark the ship at a location that is less than 100 kilometres from the scheduled point.
  • If we need to make alternative arrangements for any itinerary activities (Scenic Freechoice or Enrich) due to prevailing conditions, and we select a replacement of similar quality. 

More information

For full terms and conditions, click here.

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