What personal information do we ask for?
If you are requesting a brochure, or joining our Online Newsletter, we will ask for your name, your postal address, your telephone and e-mail address.
How does Scenic use this personal information?
We need your name, address and/or e-mail address so that we can send out your brochure order, and/or advise you of special offers/promotions we think you would be interested in.
On all forms you will be given the opportunity to opt-out of receiving occasional email marketing information from Scenic.
We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site - monitoring visitor traffic patterns and site usage to help us develop and improve the Scenic site further.
How does Scenic protect customer information?
Will Scenic disclose any of this personal information to third parties?
Scenic will only disclose your name and booking details to our suppliers for operational purposes. Occasionally, you may receive updates from other companies within the Scenic group but we will not pass on your details to other third party companies for marketing purposes.
We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
Will Scenic use the information I give for direct mailings?
Yes, but only on a small scale and we try to make sure they only contain information you wouldn't want to miss! If you find that you'd rather not have any contact with us, apart from that which is necessary for us to give you our normal level of service please call or write to us at the address below.
Alternatively write to us at:
111 Piccadilly, Manchester M1 2HY.
Calls will be recorded for training and monitoring purposes. All calls call made to Scenic will be recorded. Under normal circumstances a call will not be retrieved or monitored unless: It is necessary to investigate a complaint; It is part of a management 'spot check' that customer service standards are being met; There is a threat to the health and safety of staff or visitors or for the prevention or detection of crime; It is necessary to check compliance with regulatory procedures; or It will aid standards in call handling through use in training and coaching our staff. However, this will only be permitted if the recording is edited so that the caller remains anonymous and the member of staff who was party to the call agrees to its being used in this way.
If it becomes clear that a communication is private or the person making the call says that they do not wish to have their call recorded, the call recording will be stopped.
Advising callers that calls are being monitored/recorded
Where call recording facilities are being used we will inform the caller (through Welcome Message) that their call is being monitored/recorded for quality / training purposes so that they have the opportunity to consent by continuing with the call or hanging up.